Frequently asked questions

MPadel helps you find courts and coaches, join events and keep your padel activity together in one account. Approved coaches, venue managers and organisers can also access their management tools from that same account.

You can browse public courts, coaches and events without an account. You need an account to manage bookings or registrations and to use approved coach, venue or organiser tools.

Yes, MPadel is built for players and padel businesses across South Africa. Listings and events appear where venues, coaches and organisers have published them, so coverage varies by area.

The MPadel Coaches App is available for coaches, while the public player experience works on mobile web. More mobile experiences will be added as they are ready.

Choose Forgot password on the login screen and enter the email used for your MPadel account. We will send a single-use reset link when that address belongs to an active account.

Only enter a security code when an MPadel screen clearly asks for one as part of a sign-in or invitation flow. Never share a password or code with someone who contacts you unexpectedly.

Yes. Every account includes the player experience, and approved coach, venue or organiser tools appear when they are connected to your account. You do not need separate login details.

MPadel does not yet provide a self-service list of active sessions. Change your password if you think another device has access, then contact support if you still have concerns.

Open Courts or Discover, then search by city, suburb or venue name. Open a venue to see its location, facilities, opening hours and available booking option.

Many venue pages link to the booking service selected by that venue. MPadel does not claim live court availability when the booking is handled on an external service.

Open a venue page and look for its Prayer and food facilities. Labels may include a prayer room, prayer area or wudhu facilities; contact the venue when a facility is essential to your visit.

Venue pages can show venue-supplied Halaal food details, including on-site or nearby options. These labels do not by themselves confirm independent certification, so check with the venue when needed.

Choose List your venue and add the venue details, location, facilities, booking contact, hours and photos. You can review the listing before submitting or publishing it through the supported flow.

Open the existing venue page and choose Claim this listing. Follow the secure ownership process rather than creating a duplicate venue.

Open Coaches and search by name, location, speciality or venue. Each published profile shows the coach's supplied details, packages and current availability label.

Open the coach profile and use its main request or contact action. The profile explains whether the next step is managed through MPadel or directly by the coach.

Open means the coach is accepting requests, Limited means fewer options may be available, and Waitlist means immediate bookings may not be available. These labels are not a live calendar or a guaranteed response time.

Start the coach onboarding flow, complete the required profile details and submit your profile for review. You can use the same MPadel account you already have as a player.

Coach profiles may include qualifications supplied by the coach. Unless a profile specifically shows a verification label, MPadel does not claim to have independently verified those credentials.

Open a published event, choose a competition that is accepting entries and follow the registration steps. You may need to sign in, add a partner or team members, and complete organiser approval or payment.

Yes. Your MPadel account keeps the registration connected to you and lets you follow its status in My Events.

Open the event and choose Schedule. The schedule appears only after the organiser publishes it, and may be filtered by date, court or competition when those options are available.

The competition may stop accepting entries or offer a waitlist if the organiser has enabled one. A waitlist entry does not guarantee a confirmed place.

When a registration requires payment, use the payment action shown on that registration. Check the status after returning from the secure payment page before trying again.

Check the event page, your registration and the event-specific rules. Refund eligibility depends on those rules and the payment status, so contact the organiser for a decision about your registration.

A refund depends on the event rules, the reason for cancellation and MPadel's general Refund Policy. Review the specific event terms before paying and contact the organiser when you need a decision.

Return to your registration and check the payment status before trying again. If the status does not update after a successful charge, keep the payment reference and contact support.

Pulse is MPadel's event-management toolkit for approved organisations. It covers registrations, draws, scheduling, matchday scoring, results and event displays.

Venues, clubs, independent organisers, schools, companies and community groups can apply. MPadel reviews the organisation before organiser tools are opened.

Yes. Authorised event staff can record and confirm supported match scores, and organisers can share published live views with players and spectators.

Pulse supports event-payment flows where payment has been configured for the event. Availability and refund handling depend on the event settings and current payment features.

MPadel uses secure sign-in and single-use password-reset links. Use a unique password, check invitations before accepting them and contact support if something looks unfamiliar.

The current Privacy Policy is available from the website footer and the account menus. It explains what information is collected, how it is used and your rights.

Check the email address, Caps Lock and your connection first. Use Forgot password if needed, and never send your password to support.

The organiser may not have published that information yet, or the event may not use that section. Check the event overview for its current status.