Privacy Policy — Mpadel
Effective date: 4 March 2026
Mpadel (“we”, “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices when you use our website, apps, and services (collectively, the “Services”).
1) Information we collect
We may collect the following categories of information:
1.1 Account and profile details
- Name, email address, phone number (if provided)
- Account login details (stored securely)
1.2 Venue / coach / event listing details
- Business/venue name, location (city/province), contact details
- Listing content such as descriptions, amenities, images, and a Playtomic link
1.3 Usage and analytics
- Pages viewed, clicks, device/browser information, and approximate location (e.g., city)
- We use this to improve the Services and measure performance (e.g., listing views and Playtomic link clicks)
1.4 Communications
- Messages you send to us (support requests, contact forms)
- Email preferences (e.g., newsletters, product updates) if you opt in
1.5 Payments (via third parties)
If you purchase a subscription, sponsored placement, or other paid service, payments are processed by third-party payment providers (such as Paystack). We do not store full card details on our servers. Payment providers may collect and process your payment information in accordance with their own privacy policies.
2) How we use your information
We use your information to:
- Provide and operate the Services (create accounts, publish listings, enable discovery)
- Communicate with you about service updates, support, and important notices
- Measure and improve performance (analytics, troubleshooting, feature improvement)
- Prevent fraud, abuse, and security incidents
- Process payments, subscriptions, and invoicing (through payment providers)
- Comply with legal obligations
3) Legal basis (POPIA)
Where applicable under South Africa's Protection of Personal Information Act (POPIA), we process personal information based on:
- Your consent (e.g., marketing communications)
- Performance of a contract (e.g., providing the Services you request)
- Legitimate interests (e.g., improving the platform, preventing fraud)
- Compliance with legal obligations
4) Sharing your information
We may share information with:
- Service providers who help us operate (hosting, email delivery, analytics)
- Payment providers to process transactions (e.g., Paystack)
- Public display: Listings may be visible publicly (venue name, location, amenities, images, Playtomic link). You control what you publish in your listing.
- Legal/Compliance: If required by law or to protect our rights and users
We do not sell your personal information.
5) Data retention
We retain information only as long as needed to provide the Services and for legitimate business or legal purposes (e.g., accounting, dispute resolution). You may request deletion of your account, subject to legal retention requirements.
6) Security
We implement reasonable technical and organizational safeguards designed to protect your information. No method of transmission or storage is 100% secure, but we work to maintain appropriate controls.
7) Your rights
Depending on your location and applicable law, you may have rights to:
- Access, correct, or update your information
- Object to certain processing
- Request deletion of your information
- Withdraw consent for marketing communications at any time
To exercise these rights, contact us at info@mpadel.co.za.
8) Cookies and similar technologies
We may use cookies or similar technologies to keep you signed in, remember preferences, and measure site performance. You can control cookies through your browser settings.
9) Children's privacy
Our Services are not intended for children under 13. If you believe a child has provided personal information, contact us and we will address it.
10) Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version with a revised effective date.
11) Contact
Mpadel
Email: info@mpadel.co.za
Location: South Africa